Terms of use

Here you can find all information regarding our terms of use

1. Area of application, purpose, access

1.1  The use of Jungheinrich Parts Online (hereinafter referred to as the 'Portal') from Jungheinrich Service & Parts AG & Co. KG (hereinafter referred to as 'Jungheinrich' ) is subject exclusively to these Terms of Use. Orders requested via the Portal are subject exclusively to Jungheinrich AG's General Terms and Conditions of the responsible sales unit of Jungheinrich AG or its associated companies (hereinafter referred to as the 'Contractor').


1.2  Jungheinrich allows the customer (hereinafter referred to as the 'User') to use the Portal within the framework of these Terms of Use for the operating period of the Portal or until termination by Jungheinrich.


1.3  The registration of a User is carried out by Jungheinrich. Jungheinrich appoints an administrator for the User who is the contact person for Jungheinrich and has the option to authorize additional employees of the User to use the Portal. The administrator may only create login data for employees of the User. The administrator may only create login data for employees of the User.


1.4  The User gains access to the services offered by the Portal by entering their login data. The login data is personal and may not be disclosed to third parties. The User shall oblige their employees to maintain confidentiality.


1.5  The User shall inform Jungheinrich immediately if a) their access data is used without authorization or if it there is evidence that a third party has become aware of the access data and b) when employees with access authorization leave the User's company or for other reasons are no longer authorized to use the system.


1.6  The access of a User to the Portal must be deleted immediately when the employee leaves the company of the User's company or for other reasons is no longer authorized to use the Portal.

2. Scope of service, blocking

2.1  The Portal enables the User to direct an enquiry or order to the Contractor. The User may compose their order independently by forming carts within the Portal. The Portal also provides the opportunity to browse the Jungheinrich spare parts catalogues. 

2.2  By using the Portal, the User agrees that its data shall be transmitted via email or interface to the Contractor, accompanied by any other added content.


2.3  Due to the nature of the Internet and computer programs, Jungheinrich shall not be responsible for the continuous availability of the Portal. Terms of Use for Jungheinrich Parts Online


2.4  Jungheinrich shall be entitled to block the User's access to the Portal at any time, should the User breach their duties under these Terms of Use or procure illegal access to the services of the Portal.

2.5  Jungheinrich shall not require the payment of a fee for the use of the Portal. However, the partner shall bear any costs it incurs for the use of the Portal such as their own Internet access or the appropriate hardware and software.


2.6  Jungheinrich shall be entitled to adjust the operation of the Portal, either wholly or in part, at any time. Jungheinrich shall also be entitled to make changes or improvements to the Portal at any time.


2.7  System maintenance shall be undertaken on the Portal at irregular intervals. Users shall be informed about maintenance and any restrictions on use in good time.

3. Copyright, granting rights of use

3.1   The following copyright notice applies to all content and works of the Portal: © Jungheinrich Aktiengesellschaft, Hamburg (Deutschland) 2016. All rights reserved. Text, images, graphics, sounds, animations and videos and their layout in the Portal are protected by copyright and other protective legislation.


3.2  All identification and logos depicted in the Portal are legally protected trademarks and may not be published or used in any other way without the prior consent of Jungheinrich AG or its licensors. All other trademarks and brand names named within the Portal and, if applicable, protected by third parties are subject without restriction to the respectively applicable labelling law and the ownership rights of each registered owner. Simply naming them expressly shall not indicate that such brands or trade marks are not protected by third party rights.


3.3  The intellectual property contained in the Portal and the associated existing intellectual property rights or registrations such as patents, utility models, designs and copyrights are protected.


3.4  Jungheinrich AG shall grant the User a non-exclusive, non-sublicensable, non-transferable right to use the rights, including trademark, copyright and other intellectual property rights, necessary for contractual use of the Portal in accordance with these Terms of Use. This right shall be granted to the User only for as long as and to the extent that this is agreed or, if there is no agreement, that it corresponds to the purpose of the provision and transfer of the Portal by Jungheinrich AG.


3.5  The User shall grant Jungheinrich or the Contractor all the necessary rights of use for the content transmitted by it to the extent necessary for the fulfilment of the request. This shall apply in particular for the onward transfer of queries and orders to the relevant after sales service.

4. Obligations of the user

When using the Portal, the User may not


  • behave contrary to accepted principles of morality;
  • infringe industrial property rights and copyright or other ownership rights, in particular it may not add any content to its queries and orders which violates the rights of third parties;
  • attach content to its queries and orders which contains viruses, so-called Trojan horses or other programs which may damage software;
  • transmit, store or upload hyperlinks or content to which the User is not entitled, in particular in cases where such hyperlinks or content are in breach of confidentiality obligations or are unlawful; or
  • distribute advertising or unsolicited e-mails (known as 'spam') or false alerts about viruses, malfunctions and similar or invite people to take part in competitions, snowball schemes, chain letters, pyramid schemes and similar promotions.

5. Confidentiality

Unless otherwise specified in separate agreements, the User shall treat the information obtained via the Portal in the strictest confidence and shall not disclose it to third parties. It shall oblige its

employees to maintain the same confidentiality.

6. Warranty, other liability of Jungheinrich

6.1  Insofar as Jungheinrich supplies the Portal free of charge, Jungheinrich shall be liable with respect to defects in quality and title of the Portal only for intent and gross negligence, where the liability of Jungheinrich for damages is limited in this respect to intent or bad faith.


6.2  In addition, any liability of Jungheinrich – including for consequential damages – shall be excluded insofar as Jungheinrich is not liable as per the German Product Liability Act, due to intent, gross negligence, the endangerment of life, body or health, due to acceptance of a quality warranty, due to fraudulent nondisclosure of a defect or due to breach of essential contractual obligations. 'Essential contractual obligations' are those obligations, the fulfilment of which facilitates the proper execution of the contract and on which the customer regularly trusts and may trust. Damages for breach of essential contractual obligations are however limited to foreseeable damage typical to the contract, insofar as there is no intent or gross negligence.

7. Data protection

The personal data relating to participation shall be processed and used by operators for purposes serving the implementation of the program. Jungheinrich shall comply with the requirements of the applicable data protection law. Use of the Portal shall therefore require the User to consent to the associated data protection declaration prior to use. The data protection declaration can be accessed at http://www.parts.jungheinrich.de at any time. Acceptance of the Jungheinrich terms of use automatically results in consent to the Jungheinrich data protection declaration.

8. Technical access requirements

The User shall undertake to create the conditions required in order to be able to use the Portal. In order to ensure the proper functioning of the Portal, the User must have compatible devices and the required software. It is recommended that the most up-to-date version of the required software be used. Regular updating of the devices may also be necessary. Internet access is also required to use the Portal.

9. Termination of the contract

9.1  The User and Jungheinrich may terminate the contractual relationship in writing at any time without notice.


9.2  Jungheinrich reserves the right to discontinue the Portal at any time and to terminate the user agreements. The same shall apply in the event that the Portal is replaced by another Portal. Should this be the case, the User shall have the right to terminate the relationship as per section 9.1.

10. Amendments to the portal or the Terms of Use

10.1  Jungheinrich shall reserve the right at any time to amend or add to the Terms of Use and the Portal, provided that this does not put the User at a disadvantage contrary to good faith. Claims for damages by the User against Jungheinrich stemming from any legal amendments are excluded.


10.2  Amendments or additions to these Terms of Use shall be announced in writing. The amendments or additions to the Terms of Use shall be deemed approved if a User does not object within two months of notification in writing. Jungheinrich is obliged to draw attention to this consequence on notification. Should a User object to the amendment or addition, then their use of the Portal may be terminated in accordance with Section 9 of the Terms of Use.

11. Notifications and declarations

A purchase agreement in accordance with the terms agreed separately between the Contractor and

the User comes about when the User places an order via the Portal and the Contractor electronically confirms this order.

12. Export controls

The goods and services (contract fulfilment) are subject to the proviso that the fulfilment is not prevented by any impediments arising out of national or international regulations, in particular export control regulations as well as embargoes or other restrictions. The parties to the contract shall undertake to provide all the information and documents required for the export/transport/import. Delays due to export inspections or approval procedures shall suspend deadlines and delivery times. Should the required approvals not be granted, the contract shall not be concluded with respect to the affected parts; claims for damages shall be excluded in this respect and because of the aforementioned deadline overruns.

13. Law, jurisdiction

13.1 These Terms of Use are subject to the law of the Federal Republic of Germany, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.


13.2 The place of jurisdiction is Hamburg.


13.3 Supplementary agreements must be made in writing.




Issue: May 2020

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